Frequently Asked Questions

Q: How do I book?
A: The individual web sites for each property have a 'booking form' web page which is to be printed off, completed, and posted to us with appropriate booking deposit cheque. Details re doing this (address, amount required, cheque made out to etc etc) are at top of forms. Best also to call us in interim to ensure slot is reserved.

Q: What are Booking Terms & Conditions?
A: These vary very slightly from property to property and are incorporated into the booking forms. They are standard for this type of self catering holiday lets.

Q: Who looks after the properties locally?
A: We use various agencies and individuals locally to handle on call re maintenance problems that arise or help you with any problems you may have. We also use specialist companies for looking after swimming pools and hot tub. There are also gardeners who call in routinely, this is usually during change overs, however sometimes has to be during the week.

Q: What do I do if I have a problem?
A: The pool and hot tub companies leave their details locally, however best to call or text us so as we can contact them and chase up resolving any problems. Likewise if a problem with a kitchen appliance or similar we can arrange repair or replacement.